Legal
Effective 1 July 2026
Provider: Softwired Digital Pty Ltd · Product: Tollgate (the “App”) — an Atlassian Forge application distributed via the Atlassian Marketplace
Effective Date: 18 August 2026 · Version: 2.0 · Governing Law: Queensland, Australia
By installing or using the App you agree to this End User Licence Agreement (“EULA”). This EULA supplements, and should be read with, the Tollgate Terms of Service and Privacy Policy.
Subject to this EULA and payment of any applicable fees, Softwired Digital Pty Ltd grants you a non-exclusive, non-transferable, revocable licence to install and use the App within your Atlassian Jira Cloud instance(s) for your internal business purposes during the subscription term. “Use” includes the App’s investment-governance surfaces — Investment Health, the Investment Thesis and business case, the financial case, Work Packages, Risks & Opportunities, Decisions, Changes, Close-out, Benefits Realisation, Portfolio Health, and Ask Tollgate (the read-only Rovo agent) — across the six lifecycle stages of Commit, Run and Realise.
You may not:
You remain responsible for account management, for restricting administrator access to authorised personnel, and for your organisation’s compliance with applicable law and data-governance policies.
You retain all ownership rights in your Customer Data — including the governance records you create in the App (work packages, the Investment Thesis and business case, the financial case, risks and opportunities, decisions and their evidence of record, changes, close-out and benefits-realisation records, status and audit history), the name, email address and job title of any external participant you record, and the Jira/Confluence data the App reads on your behalf. Softwired accesses this data solely to provide the service, to respond to support requests, and to comply with law, as described in the Tollgate Privacy Policy.
All App-stored data resides in Atlassian Forge app-scoped storage inside your own site’s tenancy. Where Tollgate supports Atlassian data residency, app data follows your product’s pinned region; Atlassian may replicate data across regions under its own disaster-recovery arrangements. App-stored data is deleted automatically when the App is uninstalled; your underlying Jira issues and Confluence pages are unaffected.
Softwired warrants that the App will perform materially as documented when used as intended. Except for this express warranty, the App is provided “as is”, without warranties of any kind, including any implied warranty of merchantability, fitness for a particular purpose, uninterrupted availability, or error-free operation. The App depends on Atlassian Forge and Jira Cloud, which Softwired does not control.
To the maximum extent permitted by law, Softwired is not liable for indirect, incidental, special, or consequential damages, or for loss of data, revenue, or profits. Softwired’s total aggregate liability under this EULA will not exceed the fees you paid for the App in the preceding 12 months, or AUD $1,000 for trial (non-paying) users. Some jurisdictions do not allow these limits, in which case they apply to the maximum extent permitted.
Support is provided by email at help@softwired.com.au, with a target response time of 7 business days. Product documentation is published at docs.tollgatehq.com. Support excludes third-party (Atlassian or other) issues, training, and bespoke configuration. There is no phone or 24/7 support.
This EULA applies while the App is installed. You may cancel at any time via the Atlassian Marketplace and uninstall the App; App-stored data is deleted on uninstallation. Either party may terminate for material breach with a 30-day cure period. Softwired may suspend or terminate access for breach, delinquent accounts, or where required by law. On termination your licence ends immediately.
This EULA is governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of its courts.
Softwired Digital Pty Ltd
Email: help@softwired.com.au
Phone: (07) 2140 7624
Address: Brisbane, QLD, Australia
Marketplace: Atlassian Marketplace — Tollgate
Acknowledgment. By installing or using Tollgate, you acknowledge that you have read, understood, and agreed to this EULA, the Tollgate Terms of Service, and the Tollgate Privacy Policy.
Document Version: 2.0 · Effective Date: 18 August 2026
© 2026 Softwired Digital Pty Ltd. All rights reserved.
Related documents: Tollgate Privacy Policy · Tollgate Terms of Service